Customer Service Rep

Austin, Texas, United States


Type: Full-Time
Experience: 1 - null
Category: Customer Service
Reference ID: D340004419
Date Posted: 04/15/2019

At HomeTeam, we put people first.

We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

As a Customer Service Representative, you can expect to:

  • Providing exceptional customer service consistent with HomeTeam Pest Defense service standards and metrics
  • Providing information to prospective customers, initiating new service and properly setting up customer accounts
  • Maintaining good customer relationships
  • Escalating appropriate inquiries or problems to managers
  • Talk to, calm down, and diffuse customers

There’s plenty of perks too! HomeTeamers enjoy:

  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • HomeTeamer discounts
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader

 Why HomeTeam?

  • HomeTeam Pest Defense is the #1 pest management company providing service to homebuilders and the 3rd largest residential pest control company in the United States.
  • The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction.
  • As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
  • The Pest Management Industry is growing – and is a recession resistant line of business
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the (Home)Team?

 

Requirements:  We require the ability to pass a drug screen.  Candidates must meet the job requirements and perform job duties with or without accommodations.

Additional context: Phone, email, mail, social media, customer, customer service, time management, communication, product, service, product knowledge, satisfaction