Type: Full-Time
Experience: 1 - null
Category: Customer Service
Reference ID: CUSTO10840
Date Posted: 06/11/2020

At HomeTeam, we put people first.

This position is located  at 4915 Prospectus Drive Suite F, Durham North Carolina, 27713

We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

As a Customer Service Representative, you can expect to:

  • Providing exceptional customer service consistent with HomeTeam Pest Defense service standards and metrics
  • Providing information to prospective customers, initiating new service and properly setting up customer accounts
  • Maintaining good customer relationships
  • Escalating appropriate inquiries or problems to mangers
  • Talk to, calm down, and diffuse customers

There’s plenty of perks too! HomeTeamers enjoy:

  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • HomeTeamer discounts
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader

 Why HomeTeam?

  • HomeTeam Pest Defense is the #1 pest management company providing service to homebuilders and the 3rd largest residential pest control company in the United States.
  • The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction.
  • As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
  • The Pest Management Industry is growing – and is a recession resistant line of business
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the (Home)Team?

 

Requirements:  We require the ability to pass a drug screen.  Candidates must meet the job requirements and perform job duties with or without accommodations.

Additional context: Phone, email, mail, social media, customer, customer service, time management, communication, product, service, product knowledge, satisfaction